Delivery information

WE  SHIP  WORLDWIDE

 

Please understand that due to the current situation with Covid-19, everything is functioning 2-3 weeks slower than the regular!

We are located and we ship from Serbia ( not Siberia )

  • The shipping charge for standard international orders is fixed at 8$ for small orders ( Up to 100gr ). Tracking for standard shipping not possible for all countries. Some of them: Canada, Australia. When this packet left Europe tracking not possible!

If you would like your order to be tracked during shipment, make sure to request express mail. 30$ up to 1kg

* We send orders within 1-12 working days depending on the situation!

All our shipments go to our customs first so we cannot guarantee the time of shipment and delivery. The tracking link is valid when the shipment leaves our customs.

Shipping time depends on buyer location. International buyers are responsible for checking with their local customs office to see what is, and is not permitted to be shipped to their area. We are not responsible, and cannot refund seeds that are confiscated, destroyed, or returned by customs. You are also responsible for all taxes or customs your country may levy.

If your shipment is returned, we will refund the amount for the items while the amount for postage in both directions is paid by you.

International Refunds & Returns

Our guarantee applies to all international orders, however, we do not pay return shipping on international orders. The seed that comes back to us in good condition can be refunded, but original shipping costs cannot. Any return shipping costs are your responsibility.

We are not responsible for customs and duties in your country. We do not provide phytosanitary certificates. 

  • Some countries require a phytosanitary certificate, although some letters are released and some of them returned. So far, letters from the following countries have been returned to us from time to time: Germany, Australia, and some countries in South America.

Expected Delivery Time for the standard post ( in the regular situation )

*Europe: 5-16 working days ( + time on customs clearance )

* USA: 9-24 working days ( Tracking for standard shipping not possible when packet left Europe, arrive in the destination country) ( + time on customs clearance )

*Canada, Asia, Australia: 9-22 working days (Tracking for standard shipping not possible when packet left Europe, arrive in the destination country)  ) ( + time on customs clearance )

*South and Central America, Africa: 20-40 working days ( Tracking for standard shipping not possible when packet left Europe, arrive in the destination country) ) ( + time on customs clearance )

During a state of emergency ( Covid-19m etc ), delivery can take up to 2-3 months!

  • Please contact us if you do not receive the shipment in the expected time *

EMS / Fast shipping fixed on 30 $: 3-14 working days depending on the country. Tracking is possible for all countries.

Please, if you need fast delivery, choose the EMS option because we cannot guarantee the speed of delivery by standard mail!